Terms of Service

1. Agreement to these Terms

These Terms of Service ("Terms") govern your access to and use of the Buddee website at trybuddeeai.com (the "Site"), our waitlist and interactive demonstration, and, where expressly made available to you under a separate written order or agreement, the Buddee product (the "Service"). The Site, demo, and Service are provided by Buddee ("Buddee," "we," "us," or "our").

By accessing the Site, joining the waitlist, using the demo, or accessing the Service, you agree to these Terms. If you do not agree, do not use the Site, demo, or Service. If you are using the Site or Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

Order of precedence. If you and Buddee have entered into a separate written agreement for the Service (for example, a pilot agreement, Master Services Agreement, BAA, or DPA), that agreement governs and controls over these Terms to the extent of any conflict with respect to its subject matter. With respect to PHI, the BAA controls over both these Terms and any other agreement.

2. What Buddee is — and is not

Buddee is a shadow-mode revenue-integrity and compliance tool. It is designed to:

• surface suspected HCC/ICD-10 documentation gaps with confidence scores and supporting evidence quotations;
• draft prior-authorization requests for a qualified human to review and sign; and
• maintain a tamper-evident, hash-chained audit trail of analyses, suggestions, approvals, and related events.

Buddee is not, and does not provide:

• medical advice, diagnosis, or treatment. Buddee does not practice medicine and is not a substitute for the professional judgment of a licensed clinician;
• legal, coding, billing, reimbursement, or compliance advice. Outputs are decision-support suggestions, not professional advice or a guarantee of reimbursement or audit outcome; and
• an automated billing or authorization system. Buddee operates in shadow mode and never auto-submits a claim, code, or prior authorization to a payer or EHR. Every output requires a qualified human to review, decide, and, if appropriate, act.

You are solely responsible for any coding, billing, submission, clinical, or compliance decision you make, including any decision to accept, reject, modify, or submit a Buddee suggestion.

3. The demonstration uses synthetic data

The interactive demo (including any sample-patient workflow or chat interface) operates on synthetic, non-real data and is provided for illustration only. Demo outputs are deterministic or illustrative and do not reflect a real patient or a guaranteed result from the production Service.

You must not enter real patient information, PHI, or other sensitive personal data into the public demo or any Site form. The public Site is not authorized to receive PHI, and submitting PHI through it is a breach of these Terms.

4. Eligibility and accounts

The Service is offered to U.S. healthcare organizations and their authorized professional users. To access the Service you must have a valid order or agreement with Buddee and be issued credentials (for example, an API key). You are responsible for:

• keeping your credentials confidential and not sharing them;
• all activity occurring under your credentials;
• ensuring that each of your authorized users complies with these Terms and any applicable agreement; and
• promptly notifying us of any unauthorized use or suspected security incident.

5. Acceptable use

You agree not to, and not to permit anyone to:

• submit PHI or real clinical data except through the Service under an executed agreement and BAA;
• use the Service to auto-submit claims or authorizations, or to build a workflow that removes the required human review;
• represent a Buddee suggestion to any payer, auditor, or regulator as a verified, final, or independently adjudicated determination;
• reverse engineer, decompile, or attempt to derive source code from the Site or Service, except to the extent this restriction is prohibited by law;
• probe, scan, or test the vulnerability of, or breach or circumvent, any security or authentication measure;
• interfere with or disrupt the integrity or performance of the Service, including the audit trail;
• access the Service to build a competing product, or copy its features or interfaces;
• exceed rate limits or use the Service in a manner that imposes an unreasonable load on our infrastructure; or
• use the Site or Service in violation of any applicable law, including healthcare, privacy, and anti-fraud laws (such as HIPAA, the False Claims Act, and the Anti-Kickback Statute).

We may suspend or terminate access for conduct that we reasonably believe violates these Terms or creates risk or legal exposure for Buddee or others.

6. Customer responsibilities and compliance

Because Buddee operates in a regulated environment, you agree that you are responsible for:

• maintaining all licenses, enrollments, and authority necessary to submit claims and authorizations under your own National Provider Identifier(s) and payer contracts;
• the accuracy and legality of any code, claim, or authorization you submit, regardless of whether it originated from a Buddee suggestion;
• applying qualified human review (for example, by a clinician or certified coder) before acting on any suggestion;
• obtaining any patient consents or authorizations required for you to share clinical data with a Business Associate; and
• configuring and using the Service consistent with your own compliance program and applicable law.

Buddee provides suggestions and an audit trail; you make and own the decisions.

7. Protected health information; data protection

If your use of the Service involves PHI, you and Buddee will enter into a Business Associate Agreement (BAA) before any real PHI is processed, and a Data Processing Addendum (DPA) where applicable. Buddee will not transmit real PHI to an AI sub-processor that is not covered by a current BAA. The handling of personal information generally is described in our Privacy Policy, which is incorporated into these Terms by reference. To the extent of any conflict regarding PHI, the BAA controls.

8. Fees

Access to the Site and demo is provided free of charge. Fees for the Service, if any, are set out in the applicable order or agreement. Unless that agreement states otherwise, fees are non-refundable, exclusive of taxes, and due as specified there.

9. Intellectual property

As between the parties, Buddee and its licensors own all right, title, and interest in and to the Site, the Service, the underlying software, models, and documentation, and all related intellectual property. Subject to these Terms and any applicable agreement, Buddee grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Site and (where licensed) the Service for your internal business purposes.

Your data. As between the parties, you (or your patients/customers, as applicable) retain ownership of the clinical and business data you submit ("Customer Data"). You grant Buddee a limited license to process Customer Data solely to provide and support the Service and as permitted by the applicable agreement and BAA.

Outputs. Suggestions, drafts, and audit records generated for you are provided for your use subject to these Terms; Buddee retains ownership of the underlying technology that produces them. Buddee may use aggregated or de-identified data to operate and improve its products, except where prohibited by the applicable BAA.

Feedback. If you provide feedback or suggestions, you grant Buddee a perpetual, royalty-free license to use them without restriction.

10. Third-party services

The Service relies on third-party providers, which may include AI providers (such as Anthropic and OpenAI) and cloud infrastructure (such as Google Cloud Platform). Your use of the Service may be subject to those providers’ applicable terms where they have been flowed down to you. We are not responsible for third-party services outside our control, except as expressly provided in an executed agreement or BAA.

11. Disclaimers

THE SITE, DEMO, AND SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, BUDDEE DOES NOT WARRANT THAT: (a) ANY SUGGESTION, CODE, CONFIDENCE SCORE, OR DRAFT IS ACCURATE, COMPLETE, REIMBURSABLE, OR WILL WITHSTAND AUDIT; (b) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; or (c) THE SERVICE CONSTITUTES OR ENSURES COMPLIANCE WITH HIPAA, THE FALSE CLAIMS ACT, CMS REQUIREMENTS, OR ANY OTHER LAW.

Buddee describes its architecture as HIPAA-aligned. Buddee does not represent that it is HIPAA-certified or SOC 2 certified, or that it has completed an independent security audit, except as expressly stated in a signed agreement. AI systems can produce incorrect or incomplete results ("hallucinations"); you must independently verify every output before relying on it.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• No indirect damages. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE, DEMO, OR SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
• Cap. EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE FEES YOU PAID TO BUDDEE FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS (US$100). FOR THE SITE AND DEMO (WHICH ARE FREE), BUDDEE’S TOTAL LIABILITY WILL NOT EXCEED US$100.

These limitations do not apply to a party’s liability for its own fraud, willful misconduct, or gross negligence, or to obligations that cannot be limited under applicable law. The allocation of risk in these Terms is a fundamental basis of the bargain. Any different liability, indemnity, or insurance terms in an executed agreement or BAA control over this Section for the subject matter they cover.

13. Indemnification

You will defend, indemnify, and hold harmless Buddee and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Customer Data you submit; (b) your or your users’ use of the Site, demo, or Service in violation of these Terms or applicable law; (c) any coding, billing, submission, clinical, or compliance decision you make; or (d) your violation of any third-party right. This Section is subject to any differing indemnity terms in an executed agreement.

14. Term, suspension, and termination

These Terms apply while you use the Site, demo, or Service. We may suspend or terminate your access at any time if you breach these Terms, create legal or security risk, or as otherwise permitted by an applicable agreement. You may stop using the Site and demo at any time. Termination of the Service is governed by the applicable order or agreement, including any post-termination data-egress or deletion window. Sections that by their nature should survive termination (including Sections 9–13, 15, and 16) survive.

15. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Subject to any differing terms in an executed agreement, the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and you consent to personal jurisdiction and venue there. Each party waives any right to a jury trial to the extent permitted by law.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date and, for material changes, provide additional notice as required. Your continued use of the Site, demo, or Service after an update constitutes acceptance of the revised Terms where permitted by law. If you have a separate signed agreement, changes to these website Terms do not modify that agreement.

17. General

• Entire agreement. These Terms, together with the Privacy Policy and any agreement you have with us, are the entire agreement regarding their subject matter and supersede prior understandings.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. Legal notices to Buddee should be sent to the contact below.